13th November 2017

The machine-learning contact centre, part 2: a basic primer on linear regression

Linear regression is about as simple as deep-learning gets. Let's see what it can do for us.
9th November 2017

In case you missed it: looking back on our favourite articles for 2017

It’s been a whirlwind year in the conversation cloud. We’ve covered a lot in the last few months – so, before we rocket into the new […]
6th November 2017

Is AI the future of the Contact Centre?

Contact centre tech is changing all the time. Like, right now, while you’re reading this, another innovation just popped into existence. Probably.
1st November 2017

The machine-learning contact centre, part 1: a basic primer on generative adversarial networks

Generative adversarial networks are AI darlings right now – and they have the potential to transform contact centres.
30th October 2017

Overwhelmed by inbound support calls? You may not be outbound enough

Put a cap on your inbound support volumes by making smart outbound choices.