15th November 2017

Here’s how you can get to grips with the millennial contact centre

People love to roll their eyes at the mere mention of millennials (we're rolling ours right now at the word 'millennials' even). But let's get real.
13th November 2017

The deep-learning contact centre, part 2: a basic primer on linear regression

Linear regression is about as simple as deep-learning gets. Let's see what it can do for us.
9th November 2017

In case you missed it: looking back on our favourite articles for 2017

It’s been a whirlwind year in the conversation cloud. We’ve covered a lot in the last few months – so, before we rocket into the new […]
6th November 2017

Is AI the future of the Contact Centre?

Contact centre tech is changing all the time. Like, right now, while you’re reading this, another innovation just popped into existence. Probably.
1st November 2017

The deep-learning contact centre, part 1: a basic primer on generative adversarial networks

Generative adversarial networks are AI darlings right now – and they have the potential to transform contact centres.