Past Webinar | Rethink the way you: organise your contact centre’s people

Past Webinar | Rethink the way you run your outbound contact centre
22nd May 2017
Testimonial: RamsayMedia on why they love ZaiConversations
30th May 2017

People are the most crucial aspect of a contact centre – but they continue to be a criminally neglected aspect.

There's a lot of focus on changing technology in the contact centre, but much of the industry is stuck in the past in terms of getting the best out of people.

Let’s re-think contact centres. Let's change the way we design contact centre organisational structures. Join us as we discuss the latest thinking around organising a contact centre's people to maximise your success – alongside theirs.

Speakers: Rod Jones and Tanya Phillips
Host: Catherine Collins
Time and date: 11–11:30am, Wednesday 12 July
Price: Nothing!

Missed it? Watch the recording!