People are the most crucial aspect of a contact centre – but they continue to be a criminally neglected aspect.
There's a lot of focus on changing technology in the contact centre, but much of the industry is stuck in the past in terms of getting the best out of people.
Let’s re-think contact centres. Let's change the way we design contact centre organisational structures. Join us as we discuss the latest thinking around organising a contact centre's people to maximise your success – alongside theirs.