4 ingenious ways to make your customers hate your company21st May 2017
Past Webinar | Rethink the way you: organise your contact centre’s people22nd May 2017
In our third webinar, we dive into the pitfalls and best practices involved in running an outbound campaign. We'll cover:
- Predictive diallers – friend or foe?
- Why a single waiting room is essential for blending.
- How AI can change the way we sell.
- How sentiment analytics can help figure out in 30 seconds whether a sale will close.
- How AI will match leads with agents who have a higher probability of selling to them.